Refund Policy

RETURNS AND REFUNDS: Due to the nature of the products we sell, we do not allow returns! We will not give refunds or exchange purchased toys and products. This is for the health, safety and peace of mind of our customers.

All items, lubes, adult toys and novelty items are final sale.

Before processing and shipping your order, Lets Vibe will inspect each item for quality assurance, including battery-operated products. Once inspected, for your protection, all original manufacturer’s packaging is re-sealed with a security sticker to prevent tampering.

For our subscription boxes – Please let us know (in the designated box on the subscription of your choice) if there are any products that are an absolute NO for you and if you have any allergies and we will accommodate the box to your wishes!

DAMAGES & MIS-SHIPS: Customers are responsible to verify and confirm the shipment matches your order, boxes need to stay unopened in case of a discrepancy. Claims are required to be made within 7 days of receipt of goods. If any items were damaged during transit, you must retain the box that the item(s) arrived in so that we may file a report with the carrier. Please contact us to report any issues with an order.

WARRANTY: Please read all included manufacturer’s user manuals to ensure proper use, cleaning and storage. If a product becomes defective with use, the issue(s) must be brought to the attention of the manufacturer. Any manufacturer warranty claims must be submitted directly to the manufacturer, unless otherwise noted on your final receipt.

If you have any questions or concerns about the product(s) you have received, please do not hesitate to contact us: